Return & Cancellation Policy

Return Eligibility

A return request must be raised by email within 7 days of delivery, with your order reference number and clear photographs of the item.

Returns are accepted for a wrong product, a damaged product, a defective product, or a genuine size-related issue as described below.

Wrong, Damaged or Defective Product

If you receive a product that does not match the item you ordered, or arrives damaged in transit, or has a manufacturing defect such as a stitching or fabric fault, we will arrange a replacement or, where a replacement is not possible, an appropriate resolution.

Please report such issues within 48 hours of delivery with photographs of the item and the packaging so we can raise the matter with our courier partner where relevant.

Size-Related Issues

Clothing size can vary by style. If the size you received does not fit as expected, you may request an exchange for another available size of the same product, subject to stock availability.

Size exchange requests must be raised within 7 days of delivery and the item must be unused and in original condition.

Product Condition and Original Tags

Returned items must be unused, unwashed, unaltered and free of stains, perfume or odour, with all original tags and packaging intact.

Items that show signs of wear, washing or alteration cannot be accepted.

Return Request Process

Email yogikruparextiiles@gmail.com with your order reference number, the product name and a description of the issue along with photographs.

We will review the request and confirm by email whether the return is approved and how the item should be sent back or collected. Please do not ship an item back before receiving our confirmation.

Cancellation Process

An order can be cancelled by email at any time before it is dispatched. Include your order reference number in the email.

Once an order has been dispatched it cannot be cancelled, but you may refuse delivery if you no longer want the item, since all orders are Cash on Delivery.

Non-Returnable Cases

We cannot accept returns for items that have been used, washed or altered, items returned without original tags or packaging, or requests raised after the return window has passed.

A minor variation in shade between the product photograph and the delivered item, within normal limits, is not treated as a defect.

Customer Responsibilities

Please check the parcel at the time of delivery where possible, keep the original packaging until you are satisfied with the item, and provide accurate information when raising a return request.

Contact

For any questions about this policy, write to us at yogikruparextiiles@gmail.com, or by post at 128 Navsarjan Society-2, Bhatar, Near Mona Dyeing, Bhatar Road, Surat, Gujarat, 395017, India.